Tenant Satisfaction Surveys: 10+ Questions for Happier Tenants

What is tenant satisfaction?

A landlord’s job includes:

  • Keeping the property in good repair.
  • Maintaining the safety of the property.
  • Managing tenants’ complaints effectively.
  • Communicating with tenants helpfully and with courtesy.
  • Taking an active role in managing the community.

What drives tenant satisfaction?

According to a report by the University of Reading, tenant loyalty is based on the feeling that the property provides value for money. In other words, that the rent and service charges are worth it.

  1. The building itself
  2. The location
  3. The property amenities
  4. Ease of the renting/leasing process
  5. Repairs and maintenance
  6. Listening to and acting on tenant feedback
  7. Empathy and professionalism of the property manager/landlord

10+ tenant satisfaction survey questions for residential and commercial tenants

Not sure how to make tenant satisfaction surveys? Check out our customizable survey template below.

  • Signing up for a tenancy
  • Helpfulness of the staff
  • The allocation process
  • Accessing the tenant portal and/or paying rent?
  • Requesting maintenance

Why do you need regular tenant satisfaction surveys?

  1. Satisfied tenants stay longer, and they also recommend you to others.
  2. Happy tenants contribute to a welcoming community environment. This, in turn, attracts other prospective tenants.
  3. Using tenant satisfaction questionnaires to check in on them regularly makes them feel valued. Such tenants often return the favor with positive word-of-mouth and reviews.
  4. Tenant satisfaction surveys are valuable opportunities for data collection — the kind of data you can use to refine your tenant’s experience.
  5. Regular tenant feedback can help you identify any consistent concerns or ongoing trends regarding the property or services.
  6. Sharing the survey results lets tenants see how well their landlord is doing.
  7. Tenants can have sensible suggestions for improvements that benefit everyone. This helps spark ideas for tenant satisfaction measures.

How do you ask a tenant for feedback?

Schedule a tenant satisfaction survey.

People tend to disagree on the time, but one thing is clear: you must run at least one tenant satisfaction survey every year.

Time your tenant satisfaction survey

For example, you don’t want to survey your tenants just as they move in (or out).

Avoid the pain of paperwork.

An online survey is a mutually convenient way to get feedback. The landlord can share it at a click, and the tenants can complete it on their phones or while commuting to work.

Use low-effort question types in the tenant survey.

To increase your finish rate, try to limit open-ended questions. They require more mental effort, so they take longer to complete.

Give a little motivation to participate.

Tenants leaving your property may need a little motivation to participate in your survey. Consider gamifying your form with a survey reward — like a coupon or an Amazon voucher.

Wrapping up

According to the National Multifamily Housing Council in the US, 44.1 million American households are renters. 1 in every 5 people rent from a private landlord in the UK.

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