Customer Experience Strategy | 30 CX strategies | SurveySparrow

Customer Experience Strategy #1. Have a Clear Vision about Your Customer Experience

Customer Experience Strategy # 2. Work backward

Customer Experience Strategy #3. Understand Who Your Customers Are

Customer Experience Strategy #4. Collect Customer Feedback at Regular Intervals

  • Not knowing what they actually think about your product
  • Being unaware if they are facing any difficulties during any process of the purchase cycle
  • Not knowing about the possibility of them choosing a new vendor because of certain difficulties that you are never aware of because you didn’t ask for feedback.

Customer Experience Strategy #5. Create an Emotional Connection with Your Customers

Customer Experience Strategy #6. Educate your customers

Customer Experience Strategy #7. Encourage Customers to Share

Customer Experience Strategy #8. Convenience of Service and Purchase

Customer Experience Strategy #9. Omni-channel Approach

Customer Experience Strategy #10. Stop Imitating and Start Innovating

Customer Experience Strategy #11. Prioritize Quality Support

Customer Experience Strategy #12. Regularly take feedback from your employees

Customer Experience Strategy #13. Work with influencers

Customer Experience Strategy #14. Give proper training to your employees

Customer Experience Strategy #15. Simplify processes

Customer Experience Strategy #16. Measure customer experience

Customer Experience Strategy #17. Solve their Issue Fast

Customer Experience Strategy #18. Measure ROI From Delivering a remarkable CX

Customer Experience Strategy #19. Under-promise and Over-deliver

Customer Experience Strategy #20. For Your Customers, Contacting You Should be the Last Resort

Customer Experience Strategy #21. Make Your Customers Your Hero

Customer Experience Strategy #22. Hire the Right Support Team

Customer Experience Strategy #23. Leverage AI

  • Powering up self-service: According to recent studies, 6 out of 10 customers in the US prefer using a digitized self-service tool like Chatbots. This is because they get their answers in a matter of seconds.
  • Personalized Service: AI lets you up your customer experience game by providing curated personalized content based on the past interactions customers have with your organization.
  • 24/7 Availability: By providing 24/7 customer support, AI not only enhances the customer experience but also saves you the trouble of hiring staff for different shifts.
  • Providing a Pleasant Customer Service Interaction: Thanks to technology, AI does have emotional intelligence but it can’t get annoyed or angered like humans which obviously, will facilitate a pleasant interaction with customers.

Customer Experience Strategy #24 Identifying the best channel to reach out to customers

Customer Experience Strategy #25 Benefit from the right technology and tools

  • Improve the omnichannel experience for your customers
  • Better customer engagement
  • Reduce Churn rate

Customer Experience Strategy #26 Be Transparent

Customer Experience Strategy #27 Analyze your Competitors

Customer Experience Strategy #28 Personalize Customer Experience

Customer Experience Strategy #29 Speak the Consumer’s Language

  • Reduce the use of complicated industry jargon. Well yes, customer approaches you for a solution, but that doesn’t mean they are as well-informed about the product or service as you. So, even when you use technical jargon, do make it a point to explain the terms to your customers.
  • Use a more conversational tone rather than using a formal tone during communication.
  • Make sure the FAQ is explained in a simple format. The customers should be able to understand the answer they came looking for.

Customer Experience Strategy #30 Deploy a Customer Journey Map

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